Automate Your Customer Support

Find helpdesk, NLP, and notification APIs.

Steps:
1. Validate all required inputs are available
2. Execute the operation described above
3. Verify the result meets expected output format
4. Handle errors gracefully — retry transient failures, log and alert on persistent ones
5. Return structured output with status and any relevant data

If any required data is missing, request it from the user before proceeding.

Initialize app with FAQ knowledge base.

Steps:
1. Validate all required inputs are available
2. Execute the operation described above
3. Verify the result meets expected output format
4. Handle errors gracefully — retry transient failures, log and alert on persistent ones
5. Return structured output with status and any relevant data

If any required data is missing, request it from the user before proceeding.

Set up Zendesk webhook for incoming tickets.

Steps:
1. Validate all required inputs are available
2. Execute the operation described above
3. Verify the result meets expected output format
4. Handle errors gracefully — retry transient failures, log and alert on persistent ones
5. Return structured output with status and any relevant data

If any required data is missing, request it from the user before proceeding.

Analyze the input and classify it into the defined categories.

Classification approach:
1. Extract key signals from the content (keywords, sender, urgency markers, topic)
2. Match against category definitions
3. Assign confidence score (high/medium/low)
4. For ambiguous cases, classify as the more important/urgent category (err on the side of caution)

Output for each item: { category, priority, confidence, reasoning }

If an item could belong to multiple categories, pick the primary one and note the secondary.

Generate a draft response based on the context.

Guidelines:
- Match the tone of the original message (formal → formal, casual → casual)
- Keep it concise — aim for 2-4 sentences for routine responses
- Include specific references to the original message
- End with a clear next step or call to action
- Don't make commitments or promises on behalf of the user

Mark the draft clearly: "[DRAFT — Review before sending]"
Include a confidence score: High (routine/clear intent), Medium (judgment call), Low (complex/sensitive).

For Low confidence drafts, explain what needs human judgment.

Route complex tickets to humans and send CSAT surveys.

Steps:
1. Validate all required inputs are available
2. Execute the operation described above
3. Verify the result meets expected output format
4. Handle errors gracefully — retry transient failures, log and alert on persistent ones
5. Return structured output with status and any relevant data

If any required data is missing, request it from the user before proceeding.